I've started using Mozy for automated back-up and am quite split on my oppinion.
I use it for my laptop (all of my desktop computers were damaged during the move - not to self: file claim), however, it does not back-up network shared drives. This means that files on my shared network drive - my most important - cannot be backed up.
My gut says they're doing this to try to force small businesses into a more expensive plan to buy Mozy for individual file servers, but that fails to cover networked hard drives - an asset more and more families are buying.
So if Mozy is only backing up files that are on my laptop - but not the important drives on my shared drive - do I really get much of a benefit for $60 a year?
It certainly means any unimportant files worked on the road are covered.
It also means that off-line copies of files are backed-up, but it doesn't mean that important files - or the most current copy of them - are backed up.
I suppose I can mark more files for off-line copies, but that really doesn't suffice.
I do have an external hard drive I used to back-up my network drive. Mozy should back-up that drive if it's connected to the lap top. But what does that get me? A back-up of my back-up? Does this mean I still need to use automated back-up software other than Mozy - which I hate!
More investigation is needed here. Until Mozy addresses the networked drive issue, I can't recommend it - they don't care enough about their customers.