I bought several wood file cabinets from Office Max.
Recently I noticed that two had problems (after 15 months of ownership).
1. The back wall of a drawer fell out
2. The bottom right wall of the cabinet frame had cracked
It's possible that both problems happened during our recent move.
I called Office Max and invoked the repair clause on my 3 year warrantee that I had paid an extra $19.99 each.
Office Max told me they would be sending a store credit for the price of each cabinet, as the manufacturer was no longer making them. 15 months later and my money back... not a bad dead at all.
They then asked if I would consider donating the old cabinets to a local charity, if they would still be usable. I was very impressed.
Good job OfficeMax!
Have a wonderful day,